Privacy notice

Who is responsible for your information

Urban Estates handles the personal information used for agency enquiries and property services. Privacy questions can be sent to lettings@urbanestates.uk or by post to Swaffer Building, Bakewell Road, Peterborough, PE2 6WQ.

Information we collect

This may include contact details, property information, valuation and viewing requests, offers, sales or tenancy records, maintenance reports, documents and a record of our communications with you.

How we use information

We use information to answer enquiries, arrange valuations and viewings, provide agreed agency or management services, progress transactions, maintain business records and meet legal or regulatory obligations. The lawful basis depends on the reason the information is needed and may include consent, contract, legal obligation or legitimate interests.

Who we share information with

Where necessary, information may be shared with property owners, applicants, solicitors, referencing providers, contractors, regulators and technology suppliers that support the service. We only share what is needed for the relevant purpose.

Your rights

Depending on the circumstances, people may have rights of access, correction, deletion, restriction, objection and data portability. Requests can be sent to lettings@urbanestates.uk or posted to Swaffer Building, Bakewell Road, Peterborough, PE2 6WQ.

Security and retention

We use access controls and other technical and organisational measures to protect personal information. Records are kept only for as long as needed for the service, legal obligations, disputes and legitimate business records.

Last updated: 23 July 2026